For Software or firmware questions, we suggest the following: For product performance questions, we suggest the following: Email as a contact option was discontinued as of April 3rd, 2019. By ticking this box, I accept Samsung Service Updates, including : Samsung TV has no picture or a black screen, * Standard text message and data rates may apply, IT/ Computing - 8 AM to 9 PM EST Mon to Fri. * For Samsung Supplies information go to: * For S.T.A.R. You might have accidentally turned the sleep timer or the … The good news is, this is possible, but may not be necessary. selection. The Service Centre will let you know how much this'll cost to look at (if applicable) and if it requires a repair, how much this will be. Yes thanks. Turn the lights off and make the room dark. Tried menu on remote and got nothing . If you can see some of the picture then the back-light has … Contact us on Twitter or Facebook and we'll reply with an answer to your question or issue. Please share your ZIP Code to find a nearby Best Buy location. Can you try disconnecting all external devices and testing the TV alone? Recently I went to turn it on and no picture came up. This article is meant for the most common issues concerning vertical colored lines on a TV screen. They help us to know which pages are the most and least popular and see how visitors move around the site. Can some one let me know what I can do? A couple of days ago my Panasonic 42 inch plasma television (model TX-P42G20B) suddenly stopped working, with no sound and no picture appearing. Sound and Backlights work, but no picture. If you are able to see the menu then continue to Step 2 If you do not see the menu, your TV will need to be assessed by a technician. My Samsung LED TV has sound but no picture. It is a older mo: My TV picture flashes on when the power comes on but I still have a black screen. I do have sound Tried switching to DVDs player, same thing sound but no picture. Please share your ZIP Code to find a nearby Best Buy to try out your next phone. I am suspecting the graphics card/driver. By submitting this form you acknowledge you have read the Privacy Policy Privacy Policy and consent to receiving calls/texts from Samsung representative. Restyle…No picture but had sound. Watched videos to fix & no luck so far. The backlights flicker on and off for just a moment then the screen is blank. When did you buy it? And if it won't work when you try to use it on your TV, there's a quick check you can perform to figure out if it's your remote or your TV at fault. (it is possible the TV was moved slightly and a cable has become disconnected or loose) Television Has No Sound Answer 6: If you have … I have same problem. I looked the internet and it seems this problem is wide spread with Samsung smart TVs. If you are having similar issues, you may have to troubleshoot a bit more to find the true issue. Just tried that, and exactly the same. Buy the Samsung Galaxy Note10/Note10+ and get 6 months of Spotify Premium for free. Use the following guide to determine how to resolve a TV with sound but no picture. Help us to make recommendations for you by updating your product preferences. Troubleshooting No Picture Issues: 1 Press the MENU button on your remote control or the television. If you do not allow these cookies we will not know when you have … Power on the TV using the button on the TV control panel, do not use the remote control. A fix for this is now available in software version 1240.0. It just means certain settings or options aren't available based on the current source, settings, or connections. HOWEVER, if I turn off the TV and turn it back on - … The only option is probably Sale of goods act but I paid cash and moved house since and can't find my receipt for purchase. When your TV has a black screen even when it's on, it's quite possible it could actually be your external Here is the easiest things to check first to know if you have a simple problem or an issue that requires replacing parts in your TV. If your TV is connected using a One Connect Box, there's a couple extra steps to troubleshoot. When a TV screen is black and no picture appears, this can mean a few different problems. Please take our brief survey. My lg tv - 42LE5500-CA has clear picture when connected to aerial but no sound, just imported it recently..No other connection other than power & aerial Help Ronnie on January 27, 2012: Well the article sort of speaks about TV's that are bound to break down over time, which is … Fortunately still under currys warranty. Shine a flashlight onto the screen at different angles. Always happens after set has been off for at least 6 hours or more. , our Samsung representative, wants to know about you so they can assist you better. Samsung.com Services and marketing information, new product and service announcements as well as special offers, events and newsletters. There is a problem with the picture on my TV. Your Samsung TV comes with a picture test that can immediately identify whether a screen problem is due to your TV or something else. TV Screen Is Black – Powers ON But No Picture. If the TV hasn't been on for a while (20 minutes or more) and I press the power button, you hear the TV turning on but still get a black picture. Researching the internet found many posts with the exact same problem but no solution. On a hunch, thought the new T-Con board might be bad, put the old one back in and picture was restored and vertical lines are gone! Free standard shipping, exclusive offers and financing options. Many thanks. I looked the internet and it seems this problem is wide spread with Samsung smart TVs. I have sound but no picture. By continuing to browse or use this site, you are agreeing to our use of cookies. Basic Troubleshooting The first things to try are of course the simplest. 1. The backlights flicker on and off for just a moment then the screen is blank. NOTE: Be sure you do some troubleshooting before you order any new parts. This results in the image taking up the full screen, stretching it to fill the screen instead of appearing correctly with black bars above and below. It is a few years old. A black screen could just be a sign that the TV is turned off, although if it is producing sound then you know that's not the case. This puts us and our App partners in the best position to grow the services and the apps offered even further. Thanks for reply,I had a feeling it was the screen hence why samsung can't solve the issue because they know full well what the problem is and it is 1 that can't be fixed,3years out of warranty and an expensive tv bricked,thanks samsung never again. When an app seems to be missing from your TV or you can't find it, it may have been retired. for 24/7 live support, Schedule in-home, walk-in, or mail-in service with our easy service diagnosis and scheduling tool, Your order, returns, refunds A Samsung representative at Best Buy can set up a personal demonstration for your next galaxy device. My TV has a sound but no picture. It may have been that the ribbon cables needed to be wiped off or something was loose. Without this product, applied coupon or promotion code cannot be redeemed.Are you sure to remove this product? Did you say your tv was also past 3year warranty mark? So far I have replaced the T-Con board and the Power supply/LED Driver Board and no … If it remains dark, unplug it and push the power button for about one minute, then plug it back in. Model numbers UN50H6203 UN50H6203AF UN50H6203AFXZC Typically if you have backlights but no picture, it is an indication of a Tcon board fault. With the TV being out of warranty your best bet is to arrange an engineers inspection via your local Service Centre, which you can locate here. 2 – Check to be sure all cable and cords are securely connected to the TV inputs and component outputs. Just seeing the back light. Easy sign-in, Samsung Pay, notifications, and more! Samsung LED TV with intermittent issue. Hello everyone, I have a UN32EH5000FXZA 32" Samsung LED TV. Fast, easy checkout with Shop Samsung App. Copyright© 1995-2020 SAMSUNG All Rights Reserved. A Samsung representative at Best Buy will call to schedule your Galaxy S10 try out. Any idea what t … read more The green power LED was alight, but the TV was not working, with no picture at all, not even the control menus appearing. With the TV powered on, press any key on the control panel of the television (Example: Menu, Vol + or -, Input). or text SMSCARE to 62913 Can some one let me know what I can do? Model# UN50H6350AFXZA I have replaced T-Con board, Main board, and all cables and the problem still has not resolved itself. When your TV has a black screen even when it's on, it's quite possible it could actually be your external device and not your TV. and trade-in questions answered, Text SMSCARE to 62913 to receive Your TV also has several self diagnosis tools built-in that can help you solve any problems you are experiencing with signal, network, picture, or sound. Apps are retired in order to help us focus our resources into further developing and improving the user experience on current and future devices. Sorry, there is insufficient stock for your cart. Troubleshooting your remote depends on the issue that you're having with it. You wouldn't be expected to take the TV to the service location as this only applies to TV's that are 32" or below. More TV Issues: TV Power Light Comes On – But No Picture Or Sound. See our privacy policy here. I press the menu button and the left/right button on the remote and hear it cycling through the menu but get NO picture. , our Samsung representative at Best Buy, want to know about you to set up a personal demonstration on your next galaxy device. Turned out to be the screen. Please contact us via Live Chat for a faster response. Other possible causes for HDTV with sound but no video… Possible TV Back-Light Inverter Board Issue: To see if the back-light has gone out, turn the TV on. The tv is at least 10 years old and am planning to replace it unless it’s a possible easy fix. If it remains dark, use a flashlight and angle it against the screen with the TV at a station where you can hear the sound See if you can make out shadows or shapes. To participate, please select 'Yes' or 'No' and provide comments and/or the reason for your Sharp Aquos LED TV - black/white screen (no picture) but sound: TV no picture but has black/blue glow and sound: Our 52 “ Lg LED tv has a perfect picture but every so often it goes black and u can hear it but no picture. Please help us improve by selecting a reason below. Tv is two year old Samsung. See if that resets your TV. Sound but no picture in any output. live support 24/7*. I have a Ue55hu8500t tv. device and not your TV. I figured out that it was actually the backlight that was not working, as holding a flashlight up to the screen showed me that the image was still displaying. Replaced with a new T-Con board. Worked fine last night. Come meet a Samsung representative for your S10 purchase. I have no back lights, did the flashlight test & there is a picture in the background. Here is what to check when your TV is turned on, power light is ON, but no picture is seen or sound is heard: 1 – Be sure the component you are using (Xbox, Cable, SAT, ROKU) is turned ON. This site uses cookies to enhance your web site experience. Hi I have a 65HU5500-UA smart tv 4k Ultra have had it a couple of year it is hooked up to a samsung wireless sound system. Turned it on Friday morning and now all I have is sound and no picture. If it seems like it's pressing buttons by itself, it may actually be that your TV's controls are dirty. my Tv is 2 years in November just passed. Amazon Prime Video displays incorrect aspect ratio. Program cartridge return & recycling go to: * For Samsung printer support or service go to. Visit our Blog to catch up on the latest Community news, tips for your Samsung products and much more! @egormxo verify that you have no image on all inputs. Browse answers, ask questions and get solutions from other Samsung customers. I'm pretty sure the graphics chip or output driver in the one connect box has fried, but I can't get anyone at samsung support to verify it, without taking the tv and box 30 miles to the nearest service centre. If a menu setting is grayed out, this does not indicate that something is wrong with your TV. I tried replacing the main board with the LED inverter it did not solve the problem Certain issues can also be easily resolved through adjusting your TV's settings. my Tv is 2 years in November just passed. The back light appears to be working correctly as there is subtle changes when on a tv channel(which i can't get to now because I can't see menus etc). I have same problem. Television Has No Sound Answer 4: Make sure there is not a pair of headphones connected to the TV audio out jack on the side or front of your TV.. Television Has No Sound Answer 5: Check all of the cables that are connected into the back of your TV.